Privacy Policy

This Privacy Policy explains how Truism Business Solutions LLC, doing business through the GetRoadNexus platform (“GetRoadNexus,” “Truism Business Solutions,” “we,” “us,” or “our”), collects, uses, stores, protects, shares, and otherwise processes information when you access or use:

https://getroadnexus.com/

and any associated GetRoadNexus software, dashboards, portals, applications, APIs, integrations, communications tools, mobile-accessible features, and related services collectively referred to as the “Platform” or “Services.”

GetRoadNexus is owned and operated by Truism Business Solutions LLC.

This Privacy Policy applies to website visitors, prospective customers, subscribing businesses, administrators, dispatchers, employees, technicians, drivers, vendors, contractors, authorized users, and other individuals whose information may be processed through the Platform.

By accessing or using GetRoadNexus, you acknowledge the practices described in this Privacy Policy.

1. About GetRoadNexus

GetRoadNexus is a software-as-a-service platform designed to help roadside assistance companies, towing companies, mobile repair businesses, commercial vehicle service providers, fleet service organizations, and related businesses manage service operations.

Depending on the applicable subscription plan and features enabled, GetRoadNexus may help businesses manage functions including:

• Service requests
• Customer intake
• Dispatch
• Technician and driver assignments
• Vendor assignments
• Job status
• Roadside-service locations
• Live operational information
• Customer communications
• Driver and technician communications
• Vehicle information
• Photos and documents
• Service history
• Job notes
• Estimates
• Invoices
• Vendor costs
• Vendor payouts
• Billing reconciliation
• Operational reports
• Financial reports
• Analytics
• Data exports
• API integrations
• Webhooks
• Account administration
• Role-based access
• Audit information
• Related business workflows.

GetRoadNexus is primarily a business operations and service-management software platform.

Unless expressly stated otherwise, GetRoadNexus does not itself perform the roadside, towing, mechanical, repair, tire, recovery, transportation, or other services recorded or coordinated through a Customer’s account.

2. Who This Privacy Policy Applies To

This Privacy Policy applies to information we process concerning several categories of individuals.

Website Visitors

Individuals who browse GetRoadNexus.com, contact us, request information, request a demonstration, or interact with our website.

Prospective Customers

Individuals or businesses that request a demonstration, start a free trial, communicate with sales, request pricing, or otherwise inquire about GetRoadNexus.

Customers

Businesses and organizations that subscribe to or otherwise obtain access to GetRoadNexus.

Authorized Users

Individuals authorized by a Customer to use the Customer’s GetRoadNexus account, such as:

• Owners
• Administrators
• Managers
• Dispatchers
• Customer-service representatives
• Accounting staff
• Drivers
• Technicians
• Contractors
• Vendors
• Other authorized personnel.

Customer End Users

Individuals whose information is entered into GetRoadNexus by one of our Customers, such as roadside-service customers, vehicle owners, drivers, fleet customers, or other persons associated with a service request.

Service Providers and Vendors

Drivers, technicians, towing companies, repair providers, tire providers, independent contractors, vendors, and other persons or businesses whose information may be used to facilitate service operations.

3. Our Role: Business/Controller vs. Service Provider/Processor

The privacy role of Truism Business Solutions LLC depends upon the context in which information is processed.

When GetRoadNexus Determines the Purpose of Processing

We generally act as the business or data controller for information we collect directly for our own purposes, such as:

• Website visitor information
• Account registration information
• Subscription information
• Sales inquiries
• Support communications
• Security logs
• Billing account information
• Marketing preferences.

In these situations, this Privacy Policy describes how we use your information.

When Customers Use GetRoadNexus to Process Their Own Data

For information that a Customer enters into or processes through GetRoadNexus to manage its own roadside-service operations, the Customer generally determines why and how that information is processed.

In those circumstances:

The Customer generally acts as the business/data controller, and Truism Business Solutions LLC generally acts as the service provider/data processor.

Examples may include:

• Customer names
• Customer telephone numbers
• Customer email addresses
• Vehicle details
• Pickup or service locations
• Job information
• Driver information
• Technician information
• Vendor information
• Photos
• Job notes
• Service history.

If your information was provided to GetRoadNexus by one of our business Customers, you may need to contact that Customer directly regarding privacy rights relating to that information.

We will assist our Customers with legally required privacy requests where appropriate.

4. Information We Collect

The information collected depends upon how you interact with GetRoadNexus and which features are used.

4.1 Account and Identity Information

We may collect:

• First and last name
• Business name
• Email address
• Telephone number
• Job title
• User role
• Company or organization
• Username
• Account identifiers
• Authentication information
• User permissions
• Profile information.

Passwords are intended to be stored using appropriate security protections rather than in readable plain text.

5. Business and Organization Information

We may collect information about organizations using GetRoadNexus, including:

• Legal business name
• DBA or trade name
• Business address
• Service locations
• Billing address
• Telephone numbers
• Email addresses
• Website
• Business type
• Service areas
• Subscription plan
• Authorized administrators
• Business preferences
• Operational settings
• Account configuration.

6. Customer and Service-Request Information

Customers may submit information about individuals requesting roadside or related services.

This information may include:

• Customer name
• Telephone number
• Email address
• Pickup location
• Breakdown location
• Destination
• Service address
• Vehicle location
• Customer instructions
• Requested service
• Job notes
• Communication history.

Depending upon the service being provided, Customers may also enter additional information that they determine is necessary to perform the requested service.

7. Vehicle Information

The Platform may process vehicle-related information such as:

• Vehicle type
• Year
• Make
• Model
• Vehicle identification number, where necessary
• License plate information
• Unit or fleet number
• Mileage
• Vehicle condition
• Breakdown description
• Mechanical symptoms
• Tire information
• Trailer information
• Equipment information
• Service history.

Customers are responsible for determining what vehicle information is reasonably necessary for their operations.

8. Job and Dispatch Information

GetRoadNexus may process operational information relating to service jobs, including:

• Job number
• Service category
• Service description
• Dispatch time
• Assignment time
• Estimated arrival information
• Job status
• Technician assignment
• Driver assignment
• Vendor assignment
• Time of arrival
• Time on scene
• Completion information
• Cancellation information
• Job notes
• Service records
• Dispatch history
• Status history
• Internal comments.

This information allows Customers to manage and track their business operations.

9. Location and Geolocation Information

Certain GetRoadNexus features may use location information to support dispatch, service coordination, live status, navigation, or operational visibility.

Depending on the configuration and device permissions, location information may include:

• Service-request location
• Pickup location
• Destination location
• Technician location
• Driver location
• Vendor location
• Vehicle location
• GPS coordinates
• Approximate device location
• Location timestamps.

Where device-based precise location is enabled, the applicable user may be asked to grant device or application permission.

Customers that use GetRoadNexus to track employees, drivers, technicians, contractors, or vendors are responsible for obtaining any notices, permissions, or consents required under applicable law.

Users may be able to disable device location permissions through their device settings. Certain Platform functionality may not operate properly if location access is disabled.

We do not use precise location information for unrelated advertising purposes.

10. Driver, Technician, Contractor, and Vendor Information

Customers may use GetRoadNexus to maintain information regarding individuals or companies performing services.

Information may include:

• Name
• Business name
• Telephone number
• Email address
• Service category
• Service territory
• Availability
• Assigned jobs
• Job history
• Status
• Performance information entered by the Customer
• Vendor charges
• Payout amounts
• Supporting documents
• Service-related communications.

Customers are responsible for ensuring they have appropriate legal authority to process this information.

11. Financial and Billing Information

Depending on enabled features, GetRoadNexus may process information relating to:

• Subscription billing
• Customer charges
• Service prices
• Estimates
• Invoices
• Payments
• Outstanding balances
• Vendor costs
• Vendor payouts
• Refunds
• Adjustments
• Financial reports
• Reconciliation.

When payments are processed through a third-party payment processor, payment-card information may be transmitted directly to that payment provider.

GetRoadNexus does not intend to retain complete payment-card information when a third-party payment processor is responsible for securely processing the transaction.

The applicable payment processor’s privacy policy and terms may also apply.

12. Photos, Documents, and Uploads

Users may be permitted to upload information such as:

• Vehicle photographs
• Damage photographs
• Before-and-after photographs
• Receipts
• Invoices
• Estimates
• Work orders
• Service documentation
• Supporting records
• Other business files.

These materials may contain personal information.

Customers and Users should avoid uploading unnecessary sensitive information.

13. Communications Information

We may collect information when you communicate with us or when communications functionality is used through the Platform.

This may include:

• Email communications
• SMS messages
• Support requests
• Contact-form submissions
• Customer-service communications
• Message delivery information
• Notification preferences
• Communication timestamps
• Technical delivery records.

If telephone calls are recorded for support, quality assurance, or training purposes, appropriate notice or consent will be provided where required by applicable law.

14. Information Collected Automatically

When you access GetRoadNexus, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Device identifiers
• Access date and time
• Pages or Platform features accessed
• Referring website
• Session information
• Request timestamps
• Error logs
• Authentication logs
• Security events
• Application performance information.

We use this information primarily to maintain security, diagnose technical problems, improve performance, and understand how our Services are used.

15. Cookies and Similar Technologies

GetRoadNexus.com may use cookies and similar technologies.

Cookies are small files placed on a browser or device that help websites remember information and perform certain functions.

We may use:

Essential Cookies

Necessary for functions such as:

• User authentication
• Security
• Session management
• Account access
• Fraud prevention.

Preference Cookies

Used to remember settings or preferences.

Analytics Cookies

Used to understand website usage, traffic patterns, performance, and feature adoption.

Functional Technologies

Used to enable integrated features or improve user experience.

The authenticated GetRoadNexus Platform is not intended to use third-party advertising trackers for behavioral advertising.

We do not intend to use Customer job data to build advertising profiles.

You may control certain cookies through your browser or available cookie-management tools.

Disabling essential cookies may prevent portions of the Services from functioning.

16. Analytics

We may use analytics technologies to understand how visitors and Users interact with our Website and Services.

Analytics information may help us:

• Measure traffic
• Diagnose errors
• Improve navigation
• Evaluate features
• Improve performance
• Detect abnormal activity
• Understand aggregate usage patterns.

Where analytics providers process personal information on our behalf, we expect them to use such information according to contractual obligations and their applicable privacy commitments.

17. Information From Third Parties

We may receive information from third parties, including:

• Customers
• Authorized Users
• Integration providers
• Authentication providers
• Payment providers
• Business partners
• Service providers
• Vendors
• Publicly available business sources.

For example, an administrator may create an account for another employee by submitting that employee’s name and email address.

18. Integrations, APIs, and Webhooks

Customers may connect GetRoadNexus with third-party systems.

Depending on the integration, information may be exchanged between GetRoadNexus and services such as:

• Payment platforms
• Accounting systems
• Mapping systems
• Email services
• SMS providers
• Authentication systems
• Customer-management systems
• Fleet systems
• Other business software.

We process information received through integrations according to this Privacy Policy and our agreements with the applicable Customer.

Information sent from GetRoadNexus to a third-party integration may subsequently be subject to that third party’s own privacy practices.

Customers should evaluate third-party integrations before enabling them.

19. How We Use Information

We may use personal information for the following purposes:

Provide GetRoadNexus

To operate the Platform and provide features requested by Customers.

Dispatch and Job Management

To create, assign, update, coordinate, and track jobs.

Account Administration

To create accounts, authenticate Users, maintain profiles, and administer permissions.

Role-Based Access

To determine which Platform functions and information individual Users are authorized to access.

Customer Support

To respond to technical, billing, account, and service inquiries.

Communications

To send service notifications, account information, job updates, security messages, and other communications.

Billing and Subscription Management

To process subscriptions, invoices, payments, credits, renewals, and account balances.

Reporting and Analytics

To generate operational and financial reports and provide Customer analytics.

Platform Security

To identify suspicious activity, prevent unauthorized access, investigate incidents, and protect our systems.

Fraud and Abuse Prevention

To prevent misuse of GetRoadNexus and enforce our Terms of Use.

Platform Improvement

To diagnose technical issues, evaluate Platform performance, and improve features.

Compliance

To comply with legal, regulatory, tax, accounting, and contractual obligations.

Enforcement

To enforce our Terms of Use, contracts, and other agreements.

20. Customer Data Is Not Sold

GetRoadNexus does not sell Customer Data or job data.

We do not sell personal information submitted by Customers through GetRoadNexus to data brokers or unrelated organizations.

We also do not disclose Customer Data to unrelated third parties for those third parties’ independent marketing purposes.

21. Personal Information and Targeted Advertising

As of the Effective Date of this Privacy Policy, GetRoadNexus does not intend to sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. privacy laws.

If our practices materially change, we will update this Privacy Policy and provide legally required privacy choices before using personal information in such a manner.

22. Artificial Intelligence and Model Training

Customer Data and job data submitted through the GetRoadNexus Platform are not used to train unrelated general-purpose artificial-intelligence models.

If GetRoadNexus introduces AI-enabled functionality in the future, applicable privacy disclosures, contractual safeguards, or user controls may be provided depending on the nature of the feature.

We will not materially expand the use of Customer Data for AI training without providing appropriate disclosure and, where legally or contractually required, obtaining authorization.

23. How We Disclose Information

We may disclose personal information in the circumstances described below.

Service Providers and Subprocessors

We may use trusted companies that provide services necessary to operate GetRoadNexus, such as:

• Cloud hosting
• Database hosting
• Data storage
• Email delivery
• SMS delivery
• Payment processing
• Authentication
• Monitoring
• Security
• Analytics
• Customer support
• Infrastructure services.

Such providers receive information only as reasonably necessary to perform services for us and are expected to protect information according to applicable contractual and legal requirements.

24. With Your Organization

If you use GetRoadNexus through an employer or other organization, authorized administrators of that organization may be able to:

• Manage your account
• Reset credentials
• Assign permissions
• Access company records
• Access job records
• View account activity
• Export company data
• Disable your access.

Your use of an organizational account is subject to the policies of that organization as well as this Privacy Policy.

25. With Authorized Service Providers or Vendors

Where a Customer assigns a job to a driver, technician, vendor, towing company, repair company, or other provider, information necessary to perform that job may be made available to the applicable provider.

For example, this may include:

• Customer name
• Telephone number
• Vehicle information
• Service location
• Requested service
• Job instructions.

The Customer is responsible for determining which information is necessary for the provider.

26. With Third-Party Integrations

When a Customer directs GetRoadNexus to connect with another service, we may transmit information necessary to operate the requested integration.

Once information is transmitted to an independently controlled third party, its own privacy practices may apply.

27. Corporate Transactions

Information may be transferred or disclosed in connection with a:

• Merger
• Acquisition
• Financing
• Corporate restructuring
• Reorganization
• Sale of business assets
• Bankruptcy
• Similar business transaction.

Where required by law, affected individuals will receive appropriate notice.

28. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena
• Respond to a court order
• Respond to governmental or regulatory authorities
• Protect the rights of Truism Business Solutions LLC
• Protect GetRoadNexus Customers
• Prevent fraud
• Investigate illegal activity
• Address security threats
• Protect the safety of individuals
• Establish, exercise, or defend legal claims.

We evaluate legal requests according to applicable law.

29. With Your Consent

We may disclose information for another purpose when you or the applicable Customer gives us valid authorization to do so.

30. Aggregated and De-Identified Information

We may create aggregated or de-identified information from Platform usage information.

This information may be used to:

• Understand industry trends
• Analyze Platform performance
• Improve functionality
• Develop features
• Produce statistical reports
• Improve security.

Where information has been de-identified, we do not intend to attempt to re-identify it except where reasonably necessary to test our de-identification processes or where legally permitted.

31. SMS and Text-Messaging Privacy

GetRoadNexus may use SMS or other text messaging to provide:

• Verification messages
• Account notifications
• Job notifications
• Dispatch information
• Roadside-service updates
• Technician or driver updates
• Customer-service communications
• Security alerts
• Requested operational messages.

Message frequency may vary.

Message and data rates may apply.

Where applicable, recipients may reply:

STOP to opt out.

HELP for assistance.

32. Mobile Information and SMS Consent

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Text-messaging originator opt-in information, consent records, and mobile numbers will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose mobile information to service providers, telecommunications providers, messaging aggregators, carriers, or other vendors only as reasonably necessary to:

• Deliver requested messages
• Operate the messaging service
• Prevent fraud
• Maintain security
• Provide customer support
• Comply with law.

This limitation does not prevent us from disclosing information where required by law or where necessary to provide the Services requested by you.

33. SMS Consent Is Not a Condition of Purchase

Where marketing SMS messages are offered:

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Transactional or operational messages relating to an existing service request, account, security notification, or requested business transaction may be treated separately from optional promotional communications, subject to applicable law.

34. Email Communications

We may send administrative and operational email communications regarding:

• Account registration
• Security
• Subscription status
• Billing
• Service changes
• Support
• Platform availability
• Job activity.

These transactional messages may be necessary to provide the Services.

Marketing emails will include an applicable unsubscribe method.

Unsubscribing from marketing emails does not necessarily stop operational or transactional communications necessary to administer your account.

35. Tenant Isolation

GetRoadNexus uses a multi-customer SaaS architecture in which each Customer’s authorized users are intended to access only information belonging to their organization.

Customer jobs, customers, Users, and related records are maintained within the applicable Customer workspace.

Access controls are designed to prevent Users from viewing another Customer’s workspace without authorization.

Customers are responsible for assigning users to the correct organization and configuring permissions appropriately.

36. Role-Based Access Control

GetRoadNexus may use role-based permissions to limit access based upon a User’s responsibilities.

For example, some Users may be permitted to view dispatch information without having access to financial or administrative information.

Customers control many of these role assignments.

Customers should provide Users only the level of access reasonably necessary to perform their responsibilities.

37. Security

We take reasonable administrative, organizational, and technical measures intended to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Destruction
• Alteration.

Depending on the systems and functions involved, safeguards may include:

• Authentication
• Access controls
• Role-based permissions
• Tenant isolation
• Logging
• Monitoring
• Encryption
• Secure communications
• Infrastructure security
• Backup procedures
• Security reviews.

However, no internet-connected platform, cloud system, network, database, or electronic transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

38. User Security Responsibilities

Platform security also depends upon Customers and Users.

Users should:

• Use strong passwords
• Keep credentials confidential
• Avoid sharing accounts
• Use multifactor authentication when available
• Secure their devices
• Remove access for former personnel
• Review permissions periodically
• Notify us promptly of suspected unauthorized access.

Customers are responsible for the security practices of their Authorized Users.

39. Security Incidents

If we become aware of a security incident affecting personal information, we will investigate and take reasonable measures to contain and address it.

Where applicable law requires notification to affected individuals, Customers, or regulatory authorities, we will provide notification consistent with applicable requirements.

When GetRoadNexus acts as a data processor for a Customer, notifications may be made to the Customer so the Customer can fulfill its own legal obligations.

40. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain active Customer accounts
• Provide the Platform
• Maintain business records
• Resolve disputes
• Prevent fraud
• Investigate security events
• Comply with tax or accounting requirements
• Meet contractual obligations
• Comply with legal requirements.

Customer job and account information will generally be retained while a Customer’s workspace remains active and for a reasonable period afterward.

The specific period may depend upon:

• Type of data
• Customer instructions
• Contractual requirements
• Legal obligations
• Security requirements
• Backup practices.

Information may remain temporarily in encrypted or secured backups after deletion from active systems.

We may retain de-identified information where permitted by law.

41. Account Closure

When a Customer terminates its GetRoadNexus account, the Customer should export information that it is legally or operationally required to retain.

Following termination, Customer Data may be deleted or anonymized according to our applicable retention practices, contractual commitments, and legal obligations.

Certain information may be retained longer if required to:

• Complete financial records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Maintain security records
• Comply with law.

42. Customer Responsibility for Record Retention

Customers should not rely on GetRoadNexus as their sole permanent record-retention system unless their agreement specifically provides otherwise.

Customers remain responsible for maintaining records required for:

• Taxes
• Insurance
• Employment
• Licensing
• Vehicle repair
• Towing regulation
• Financial reporting
• Litigation
• Other business requirements.

43. Data Exports

GetRoadNexus may provide functionality allowing Customers to export information through formats such as CSV, PDF, reports, APIs, or other available methods.

Once information is exported from GetRoadNexus, the Customer is responsible for protecting the exported information.

44. Data Processing Agreements

Certain business Customers may require a Data Processing Agreement (“DPA”).

Where appropriate, Customers may contact us to discuss a DPA addressing subjects such as:

• Data-processing roles
• Confidentiality
• Security
• Subprocessors
• Data-subject requests
• Data incidents
• International transfers.

Requests may be submitted to:

contact@getroadnexus.com

45. Subprocessors

We may engage third-party subprocessors to provide infrastructure or operational services required for GetRoadNexus.

Subprocessors may perform functions such as:

• Hosting
• Database management
• Authentication
• Communications
• Payment processing
• Error monitoring
• Analytics
• Security.

We expect subprocessors to protect personal information according to contractual obligations and applicable laws.

Enterprise or contracted Customers may request additional information regarding applicable subprocessors.

46. International Data Transfers

GetRoadNexus is operated by Truism Business Solutions LLC in the United States.

If you access the Services from outside the United States, your information may be transferred to, processed in, and stored in the United States or other jurisdictions in which our service providers operate.

Privacy laws in those jurisdictions may differ from the laws in your country.

Where applicable law requires a specific transfer mechanism, we will use an appropriate legal mechanism.

47. Your Privacy Rights

Depending upon where you live and applicable law, you may have rights regarding your personal information.

These rights may include the ability to request:

• Confirmation that we process your personal information
• Access to your personal information
• Correction of inaccurate information
• Deletion of qualifying personal information
• A portable copy of certain information
• Information about categories of information collected
• Information about categories of disclosures
• Withdrawal of consent where processing is based on consent
• Opt-out of certain processing
• Appeal of certain privacy-request decisions.

Privacy rights are not absolute and may be subject to exceptions under applicable law.

48. How to Exercise Your Privacy Rights

You may submit a privacy request using:

Email: contact@getroadnexus.com
Telephone: 1-844-482-7623
Vanity Number: 1-844-HUB-ROAD

Please include sufficient information to allow us to understand and process your request.

For security, we may need to verify your identity before fulfilling certain requests.

Verification requirements will depend upon the nature and sensitivity of the information involved.

49. Customer-Controlled Data Requests

If your personal information was submitted to GetRoadNexus by a roadside-service company, towing company, fleet company, repair provider, or another GetRoadNexus Customer, that organization may control your information.

In that situation, you should ordinarily direct your privacy request to that organization.

If you send the request to us, we may:

• Forward it to the Customer
• Inform you that the Customer controls the information
• Assist the Customer as required under our contract and applicable law.

50. Authorized Agents

Where permitted by law, you may authorize another person to submit certain privacy requests on your behalf.

We may require reasonable proof that the person is authorized to represent you.

We may also require you to independently verify your identity or confirm the request.

51. Appeals

Where applicable state privacy law provides a right to appeal a denied privacy request, you may appeal by contacting:

contact@getroadnexus.com

Please include the word “Privacy Appeal” in the subject line and identify the request being appealed.

We will respond according to applicable legal requirements.

52. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to the relevant processing, you may have certain rights.

Depending upon the circumstances, these may include rights to:

• Know categories of personal information collected
• Know sources of personal information
• Know purposes for collecting personal information
• Know categories of third parties receiving personal information
• Access specific personal information
• Correct inaccurate information
• Delete qualifying information
• Receive certain information in portable form
• Opt out of sale
• Opt out of sharing for cross-context behavioral advertising
• Limit certain uses of sensitive personal information
• Receive equal service without unlawful discrimination.

As described above, GetRoadNexus does not presently sell Customer Data and does not intend to share Customer Data for cross-context behavioral advertising.

We also do not use sensitive personal information for the purpose of inferring characteristics about individuals where such activity would require a separate limitation right under applicable California law.

53. California Categories of Information

Depending upon how an individual interacts with GetRoadNexus, the categories of personal information we may process can include:

• Identifiers
• Commercial information
• Internet or electronic network activity
• Geolocation information
• Professional or employment-related information
• Financial or transactional information
• Customer records
• User-generated content
• Other information submitted through the Services.

The specific categories depend upon the features used and information entered by Customers.

54. California Non-Discrimination

We will not unlawfully discriminate against an individual for exercising privacy rights provided under applicable California law.

55. Texas Privacy Rights

If you are a Texas resident and the Texas Data Privacy and Security Act applies to our processing, you may have rights that can include:

• Confirming whether personal data is being processed
• Accessing qualifying personal data
• Correcting inaccuracies
• Deleting qualifying personal data
• Obtaining a portable copy
• Opting out of qualifying sales
• Opting out of targeted advertising
• Opting out of certain profiling.

You may submit requests using the contact methods in this Privacy Policy.

If we deny a qualifying request, you may have the right to appeal our decision.

56. Other U.S. State Privacy Rights

Residents of certain other states may have similar privacy rights under applicable state comprehensive privacy laws.

Depending on jurisdiction and applicability, those rights may include:

• Access
• Correction
• Deletion
• Portability
• Opt-out of targeted advertising
• Opt-out of sale
• Opt-out of certain profiling.

We will process qualifying requests according to applicable law.

57. Global Privacy Control

Where legally required and technically applicable, we will recognize qualifying browser-based opt-out preference signals such as the Global Privacy Control for processing subject to such requirements.

Because GetRoadNexus does not currently intend to sell personal information or use Customer Data for cross-context behavioral advertising, such a signal may not materially alter your GetRoadNexus experience.

58. European Economic Area, United Kingdom, and Switzerland

If applicable privacy law in the European Economic Area, United Kingdom, or Switzerland applies to our processing, individuals may have rights including:

• Access
• Rectification
• Erasure
• Restriction
• Data portability
• Objection
• Withdrawal of consent
• Complaint to an applicable supervisory authority.

Depending upon the processing activity, our legal bases may include:

Contract: Processing needed to provide requested Services.

Legitimate Interests: Processing necessary for security, administration, product improvement, fraud prevention, and legitimate business operations, where those interests are not overridden by applicable individual rights.

Legal Obligation: Processing required by law.

Consent: Processing based upon consent where appropriate.

Where GetRoadNexus processes information strictly on behalf of a Customer, the Customer generally determines the applicable legal basis.

59. Children’s Privacy

GetRoadNexus is a business software platform and is not intended for use by children.

Individuals under 18 years of age should not create a GetRoadNexus business account unless legally authorized to do so.

We do not knowingly solicit personal information directly from children under 13 through our business Platform.

If we learn that personal information was collected directly from a child in circumstances prohibited by applicable law, we will take appropriate steps to address the information.

Customers should not intentionally submit children’s personal information unless the information is legitimately necessary to provide a service and the Customer has appropriate legal authority to do so.

60. Sensitive Personal Information

Customers should avoid submitting highly sensitive personal information unless it is reasonably necessary for the applicable business purpose.

GetRoadNexus is not intended to serve as a repository for information such as:

• Social Security numbers
• Medical records
• Account passwords belonging to third-party services
• Highly sensitive government identification information
• Unnecessary financial account credentials.

If a specific Platform feature requires additional sensitive information, we may provide additional privacy disclosures or safeguards.

61. Third-Party Websites

GetRoadNexus.com may contain links to websites or services operated by third parties.

We do not control the privacy practices of those third parties.

When you leave GetRoadNexus and access a third-party website, its privacy policy and terms apply.

We encourage users to review third-party privacy policies before providing personal information.

62. Social Media

GetRoadNexus may maintain pages on social-media services.

If you interact with us through a social-media provider, the provider may collect information independently under its own privacy policy.

Information you post publicly on social-media platforms may be visible to others.

63. Business Contact Information

We may process business contact information belonging to prospective customers, vendors, partners, and business representatives for ordinary business-to-business purposes.

This may include:

• Name
• Company
• Job title
• Work email
• Business telephone number
• Correspondence.

We may use this information to respond to requests, discuss business opportunities, provide product information, or manage business relationships.

64. Marketing Communications

Where legally permitted, we may use business contact information to provide information concerning GetRoadNexus products, features, events, promotions, or services.

Recipients may opt out of marketing emails using the unsubscribe mechanism in the applicable communication.

Marketing preferences do not prevent us from sending required transactional or administrative messages.

65. Do Not Track

Some browsers provide “Do Not Track” signals.

Because there is not a single universally adopted standard governing all Do Not Track signals, our Services may not respond to traditional Do Not Track settings.

Where applicable law requires recognition of a qualifying universal opt-out mechanism, we will process such mechanisms as legally required.

66. Privacy by Design

As GetRoadNexus develops new functionality, we seek to consider privacy and security during product design.

This may include principles such as:

• Limiting unnecessary information collection
• Role-based access
• Customer workspace separation
• Appropriate data retention
• Security controls
• User permissions
• Auditability
• Controlled integration access.

67. Our Customers’ Privacy Responsibilities

Businesses using GetRoadNexus are independently responsible for complying with laws applicable to their collection and use of personal information.

Depending on their operations, Customers may need to:

• Provide their own privacy notices
• Obtain appropriate SMS consent
• Obtain location-tracking consent
• Maintain required employee notices
• Obtain contractor permissions
• Establish lawful bases for processing
• Respond to privacy requests
• Maintain appropriate retention schedules
• Protect exported information.

GetRoadNexus does not replace a Customer’s own privacy-compliance obligations.

68. Changes to This Privacy Policy

We may modify this Privacy Policy periodically.

When we make changes, we will update the “Last Updated” date at the beginning of the Policy.

If changes materially alter how personal information is used, we may provide additional notice through methods such as:

• Email
• Account notification
• Platform notification
• Website notice.

Where required by applicable law, we will obtain consent before applying materially different practices to previously collected information.

69. Relationship to Our Terms of Use

Use of GetRoadNexus is also governed by our Terms of Use.

The Privacy Policy describes how information is handled.

The Terms of Use establish additional contractual conditions governing access to and use of the Platform.

You should review both documents.

70. Contact GetRoadNexus

If you have questions, concerns, complaints, or privacy requests regarding this Privacy Policy or GetRoadNexus’s privacy practices, contact:

GetRoadNexus
Owned and operated by Truism Business Solutions LLC
Website: https://getroadnexus.com/
Email: contact@getroadnexus.com
Telephone: 1-844-482-7623
Vanity Number: 1-844-HUB-ROAD

For privacy-related requests, you may use the subject:

Privacy Request – GetRoadNexus

71. Final Privacy Commitment

GetRoadNexus is designed to help businesses manage roadside-service operations while maintaining appropriate control over their business and Customer information.

Our privacy principles include:

Customer Data remains the Customer’s data.

We do not sell Customer or job data.

We do not share mobile information or SMS opt-in consent with third parties or affiliates for their independent marketing or promotional purposes.

We use Customer Data to provide, protect, maintain, and improve the GetRoadNexus Services—not to create unrelated advertising profiles.

We do not use Customer Data to train unrelated general-purpose artificial-intelligence models.

We use role-based access and Customer workspace controls intended to restrict access to authorized Users.