GetRoadNexus SMS Messaging Consent

GetRoadNexus SMS Messaging Program

GetRoadNexus, owned and operated by Truism Business Solutions LLC, uses SMS text messaging to provide account and dispatch-related communications to Customers and, separately, to send product news and offers to those who specifically opt in to receive them. Consent is collected through two methods, described below: a verbal script read over the phone, and two checkboxes on the account signup form at https://getroadnexus.com/signup.

Whichever method is used, marketing and transactional consent are always collected separately. A recipient can agree to one without agreeing to the other.

Method 1: Verbal Consent (Phone)

When a customer or authorized user provides a mobile telephone number during a telephone conversation, the GetRoadNexus representative reads the following consent request before any text messages are sent:

“GetRoadNexus would like to send text messages to the mobile number you provided regarding your roadside service request, dispatch and status updates, account notifications, and customer support. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to stop receiving messages or HELP for assistance. Consent to receive text messages is optional and is not a condition of purchasing goods or services. Our Privacy Policy is available at https://getroadnexus.com/privacy-policy/ and our Terms are available at https://getroadnexus.com/terms-of-use/. Do you agree to receive these text messages from GetRoadNexus at the mobile number you provided?”

The customer must affirmatively respond “Yes,” “I agree,” or provide another clear affirmative response before SMS communications begin. If consent is not given, no SMS messages are sent under this method.

This method is transactional only - no promotional or marketing text messages are sent to a number collected this way.

Method 2: Web Signup Form

The Company account signup form at https://getroadnexus.com/signup includes an optional mobile number field, with two checkboxes shown beneath it, both unchecked by default and never pre-selected:

• “Text me account and dispatch notifications” - transactional messages only.
• “Text me product news and offers” - marketing messages only.

Each checkbox carries its own message-frequency disclosure, the message-and- data-rates warning, HELP/STOP instructions, and a link to the Privacy Policy, immediately beside the box itself. Leaving both unchecked does not prevent the form from being submitted or the account from being created - opting in is never a condition of using GetRoadNexus.

Consent Record

When verbal consent is provided, GetRoadNexus records information sufficient to document the consent, which may include the mobile telephone number, date and time of consent, method of consent, customer or service record, and the representative who obtained consent. Web-form consent is recorded as the state of each checkbox at the time of submission, together with the submission timestamp.

Sample Messages

Every message sent under this program identifies GetRoadNexus by name and includes opt-out instructions.

Transactional (both methods)

“GetRoadNexus: Your job #DM-1042 has been assigned to a technician, ETA 25 min. Reply HELP for help, STOP to cancel.”

“GetRoadNexus: Welcome. You’ll get account and dispatch updates at this number. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.”

Marketing (web signup form only)

“GetRoadNexus: Welcome to product updates & offers. Up to 4 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.”

“GetRoadNexus: New this month - faster dispatch assignment and a revamped Reports export. Reply HELP for help, STOP to cancel.”

Message Frequency

Transactional message frequency varies depending on the recipient’s active service requests and account activity. Marketing message frequency is up to 4 messages per month.

Message and data rates may apply.

Opt-Out

Recipients can reply STOP at any time to stop receiving text messages.

Help

Recipients can reply HELP for assistance.

They may also contact:

GetRoadNexus
Owned and operated by Truism Business Solutions LLC
Phone: 1-844-482-7623 / 1-844-HUB-ROAD
Email: contact@getroadnexus.com
Website: https://getroadnexus.com/